Shipping policy

Shipping artwork.

Under no circumstances will any artwork be shipped out until the whole payment including the cost of shipping, has been received in full.

The final balance of payment is due on completion of the work.

Clients art to pay the final balance within 7 days of completion date unless other payment date has been discussed and agreed prior.

Where payment cannot be paid in the time an extension maybe granted at the artist’s discretion.

In some cases, an instalment agreement can be made, the art will be held until the full amount is received.

In the unlikely event the client can not pay for the artwork the deposit will be kept.

In the unlikely event that the client is completely unhappy with the artwork and the artist is not able to make adjustments to the work to the clients satisfaction, the order can be cancelled.

The artist retains the right to keep the deposit. This amount is used to cover the portion of time spent on the work and material costs.

Postage damage and loss.

Unfortunately, damage during shipping can occur, it is rare but if the artwork is damaged from the period of time between the artwork leaving the hands of the artist at the post office and being received by the client, photographs of the damage must be emailed to the artist. If a repair is possible the artwork can be returned to the artist free of charge. The artist will reimburse the client. Any repairs are done free of charge.

If damage is irreparable the artwork will be re done for free.  The artist will endeavour to carry out a replacement piece at soonest time convenient. Please note that due to the calendar bookings it may not be completed straight away.

The above also applies if artwork is lost in transit by the postal system.